Fairfield Inn & Suites la Crosse Downtown

One of the best stays I have had in the last year. The staff always had a smile and great attitude anytime I seen them. The breakfast was great but it’s not the food that makes it but people who make it that just makes it seem better. I will be back!

We were in town for a baseball tournament. Jordan was at the front desk at check in and also during our stay. He was so courteous and accommodating to our needs. My son was needing milk for his cereal and he went back to the kitchen and got him some. Day made! Thank you so much Jordan!

We were in town to celebrate a 21st birthday. Jordan was so kind by telling us all the fun places to go, and he really calmed some nerves we had about staying in La Crosse. He was very kind and helpful. A wonderful employee and a very positive representation of the Hotel!

Staff is most helpful and very pleasant. Went out of their way to help us. Rooms are clean and roomy. Have not heard anyone out in the hallways from our rooms. They do offer a breakfast in the mornings as well as fruit laced ice water and coffee all day (in lobby) lastly, they also have a small snack area where you can get chips, cookies, candy, frozen meals, fresh sandwiches or wrapped alice of pizza and more.

It was our first stay in LaCrosse. Jordan was very accommodating & flexible with our plans! Excellent Service from him & all staff! Nice & clean rooms! Breakfast was great with a lot if hit & cold choices & later times in the weekends! Nice stay & will be back!

It was my 2nd stays. Very clean room and new furniture. New towels.. Nice Breakfast and fresh fruits in the morning. I will stay there again in the next business trip. A couple of blocks Walking distance to Downtown.

This was a decent place to stay for a few nights while visiting La Crosse, but my sister and I found spiders in the room (on the bed and in the shower). The shower temperature was inconsistent - it would go from hot to scalding hot in a matter of seconds and then freezing cold. I had to constantly adjust it while taking a shower and that was annoying. But this didn't happen on the second morning, so I assume it's because of many other guests showering at the same time. This hotel doesn’t seem to want to answer their phones. I needed to contact them before my stay and their phone system just forwards on to Marriott’s customer service line. Come on! Breakfast was okay - constantly running out of hot food even though there weren't that many people in the breakfast area. Coffee in the thermos was cold and I alerted the attendant who fixed it promptly. Thank you! And what's up with the bread in the ziplock bags? Why are we still doing this? Is this for "COVID SAFETY?" Because that's a bunch of nonsense and you know it. There is no reason to be so wasteful, wasting all that plastic on each individual slice of bread, plus you have a staff member manhandling each slice as she puts it into the bag. If you're that concerned, bag up each piece of fruit! Bag up the hard boiled eggs! And for good measure, why not bag up each individual sausage too? So dumb, illogical, and wasteful for the environment. What's wrong with that see-through case you had, where guests could self serve with tongs? Also, enough with the excuses for housekeeping. You're still banging on about safety? Really? So you mean to tell me that it's okay for the front desk attendant to put their life on the line and be in contact with all the guests but a housekeeper can't enter an EMPTY room to change the bedsheets? The breakfast attendant is okay to wipe tables off IN FRONT OF GUESTS, but a housekeeper can't wipe down the sink in an empty room? PLEASE. It's not safety. It's staffing - and you likely don't WANT to hire the help because it saves money. Spare us the lame covid excuses, we are not dumb. Here's an idea - take those hours that you're having a staff member bagging up the bread slices and use those hours for housekeeping. This will spare you from the negative reviews that you're getting on housekeeping AND it helps the environment. This advice is free - I'm available for an additional consulting fee if you need more ideas ;)

My boyfriend and I stayed for a Memorial Day weekend getaway. Convenient location, clean room and pleasant stay overall. Also, the cleaning team and front desk gentleman, Loudin were super helpful in making our stay a great experience. We will definitely stay here again!

After 22 years as a top-tier Marriott member, I have NEVER experienced worse customer service than at this Fairfield. I challenge anyone to call this hotel and reach the front desk. When I called, you could hear the “click”, transferring me to some corporate location. That was even worse. They actually told me that I had to look up this hotel at yellow pages.com to get their number. I did, and it was the same number I called. DON’T stay here if you are looking to feel like a name instead of a number. As this is being written, I am STILL unable to reach the hotel. I’ve stayed in worse hotels with better Customer Service. What a joke.